AthleteMonitoring Support

Analytics / Calculations 9

• How does AthleteMonitoring calculates alerts and monitors risk factors
• How does AthleteMonitoring interprets smallest worthwhile changes
• How does Athletemonitoring calculates training load, monotony and strain
• What is a z-score?
• How does AM calculate readiness and the training stress balance

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Assessments 12

• Can I use formulas to calculate test results?
• How do I enter results for specific dates (eg: without using the assessment calendar)
• Test formulas aren't working
• How do I edit test results?
• Can I use AthleteMonitoring to manage Functional Movement Screening (FMS)?

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Workout builder 4

• How do I create supersets?
• The Workout Builder is not showing up!
• How do I attach my videos to exercises?
• Do you offer exercise pictures and videos?

Health and Injury Surveillance 19

• What is the OSTRC Questionnaire?
• Is the injury data archived and accessible to the athlete, admin and coach?
• Can I add custom questions to the OSTRC questionnaire?
• How to record Pain?
• How to I set up reminders for the weekly OSTRC questionnaire

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Customization 12

• Can I collect objective measurements on a daily basis
• Can I add fields to the training feedback forms
• Can I modify the daily questionnaire
• Can I display the wellbeing / recovery questionnaire on specific days only?
• Can we use differential RPE scales with AthleteMonitoring.com?

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Import/export 12

• Can I import sessions from Excel files?
• Can we export numerical data for further analyze, to build our own graphs or to compare groups?
• Can I upload / import historical training data ?
• I can't open Excel reports. What should I do?
• Can I import GPS, Power and Heart Rate data from external devices

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Integration with other devices (GPS, etc.) 6

• How to download and analyze data from Garmin watches and GPS-enabled bike computers?
• How to import and analyze GPS data ?
• Can I use this system to record heart rate data at rest and during training ?
• Can I monitor HRV with AthleteMonitoring?
• The system is not importing all the rows.Why?

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Mobile Apps 6

• How to download the Android App
• iOS App
• Windows Phone
• How to log out and disable automatic login?
• I can't read PDF files on my phone

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Common issues 30

• Load discrepancies between dashboard, graphs and raw data export
• Athletes can't see the wellness questionnaire when they log in
• I cannot download graphs
• Problem receiving emails / emails marked as spam
• I am trying to add a session but the Activity list is empty

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Planning & scheduling 6

• How to clear the planning calendar?
• How to see planned v/s actual load?
• How to prevent athletes to change exercises of a planned session?
• How to disable session / training reporting for Athletes?
• How to import a calendar

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Graphs and Reports 8

• On the recovery weekly chart, good scores are shown in the red zone - Can I change this?
• Can I graph an individual's RPE scores against the team mean?
• Can we view and export a overall wellness scores?
• Can athletes look at their own longitudinal data regarding training load, illness, injury and wellness?
• How do I disable an assessment report?

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Managing Teams & Users 13

• What are the types of users and permissions?
• I cannot add more athletes to my team. What should I do?
• How do I resend email invitations to athletes and coaches?
• I am trying to add a new athlete but am advised account limit reached
• How do I delete an athlete who has not accepted an invitation?

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Email / SMS 10

• Does AthleteMonitoring.com sends text messaging / SMS notifications?
• SMS aren't being sent
• Can I send emails to staff only ?
• Emails go to my spam / junk mail box. Can I fix this?
• I never receive the email invite and can't login in the app

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Data capture 2

• How to manually enter training loads on the behalf of athletes
• How to track weight before and after sessions and monitor weight loss?

Billing 3

• How does billing work?
• Can I cancel my account?
• Refunds

Assessment Formulas 2

• Calculating VO2max from 30:15 IFT score
• How to calculate biological maturation with AthleteMonitoring

Security 4

• Do AthleteMonitoring offers secure 2 factor identification?
• I changed my phone and can't login with Two-Factor Authentication anymore
• How to reset two-factor authentication (2FA)
• Authenticator keeps indicating I have the wrong code