Email / SMS
Yes. Once SMS is activated on your account, a short text message is sent to athletes and/or staff (in addition to the email message) in the following situat...
Sat, 3 Jun, 2017 at 6:54 PM
If your sms are not being sent, make sure that sms sending is activated on your account, verify that sms sending is activated for reminders (Team settings-R...
Sat, 3 Jun, 2017 at 6:57 PM
Yes. Open the communication page, deselect teams and/or athletes (just hold CTRL on Windows or Command
on Mac, and click on the team or athlete to deselec...
Tue, 20 Oct, 2015 at 3:18 PM
Yes. When our emails are improperly categorized as Junk Mail or Spam and blocked by your email
system, check the following steps:
Step 1: Tell yo...
Sun, 13 Dec, 2015 at 9:44 AM
If you didn't receive the invite, please check in your email account's spam and trash boxes. If the message isn't here, ask your coach to resend ...
Tue, 20 Dec, 2016 at 4:21 PM
Yes. Simply select the Contact option from the team menu, select teams and athletes, enter your message and click send.
Fri, 21 Jul, 2017 at 2:49 PM
Go to Team settings-Reminders, deselect both sms and email in the Questionnaire reminder and Training reminder sections. This will stop all reminders
Fri, 8 Sep, 2017 at 9:16 AM
No. When you import athletes, they do not automatically receive invitations. You can, however, batch send invitations easily by proceeding as follows: ...
Tue, 7 Aug, 2018 at 8:32 AM
If you are an athlete, ask your coach to deactivate your account and you will stop receiving reminders. If you are a coach or staff member, open your pr...
Mon, 18 Mar, 2019 at 9:06 AM
If you cannot login with your username and password, try to reset your password by selecting ‘Forgot password?’ on the app’s login page. If you are usin...
Thu, 5 Sep, 2024 at 2:36 PM