Email / SMS

Does sends text messaging / SMS notifications?
Yes. Once SMS is activated on your account, a short text message is sent to athletes and/or staff (in addition to the email message) in the following situat...
Sat, 3 Jun, 2017 at 6:54 PM
SMS aren't being sent
If your sms are not being sent, make sure that sms sending is activated on your account, verify that sms sending is activated for reminders (Team settings-R...
Sat, 3 Jun, 2017 at 6:57 PM
Can I send emails to staff only ?
Yes. Open the communication page, deselect teams and/or athletes (just hold CTRL on Windows or Command on Mac, and click on the team or athlete to deselec...
Tue, 20 Oct, 2015 at 3:18 PM
Emails go to my spam / junk mail box. Can I fix this?
Yes. When our emails are improperly categorized as Junk Mail or Spam and blocked by your email system, check the following steps: Step 1:  Tell yo...
Sun, 13 Dec, 2015 at 9:44 AM
I never receive the email invite and can't login in the app
If you didn't receive the invite, please check in your email account's spam and trash boxes. If the message isn't here, ask your coach to resend ...
Tue, 20 Dec, 2016 at 4:21 PM
Is there a way to send a email blast to players without going into their individual profile?
Yes. Simply select the Contact option from the team menu, select teams and athletes, enter your message and click send.            
Fri, 21 Jul, 2017 at 2:49 PM
How to stop the emails / sms reminders
Go to Team settings-Reminders, deselect both sms and email in the Questionnaire reminder and Training reminder sections. This will stop all reminders
Fri, 8 Sep, 2017 at 9:16 AM
When I do a mass import of athletes, do they all receive an automatic email invitation?
No.  When you import athletes, they do not automatically receive invitations. You can, however, batch send invitations easily by proceeding as follows:     ...
Tue, 7 Aug, 2018 at 8:32 AM
How do I stop email / SMS reminders?
If you are an athlete, ask your coach to deactivate your account and you will stop receiving reminders. If you are a coach or staff member, open your pr...
Mon, 18 Mar, 2019 at 9:06 AM