Emails go to my spam / junk mail box. Can I fix this?

Yes. When our emails are improperly categorized as Junk Mail or Spam and blocked by your email system, check the following steps:

Thunderbird: open the junk folder, click on the message and mark the message as Not junk

Safari: Control click (ctrl + mouse click) on the message and mark As Not Junk Mail

Office Mail: select the message, and then press CTRL+ALT+J

Outlook: click on your Junk Email folder. Then right click the message labeled as Junk and select Junk >> Not Junk from the context menu.

Gmail: Adding the email sender' addresses to your Contacts list.

Step 2:  Make sure that both the email address reminders@athletemonitoring.com and domain athletemonitoring.com name are added to your safe sender list in your security software or email client. Detailed instructions are presented here.