Support

Getting Started 10

• Activating your account
• Using the web App
• Personalizing the App's Look and Feel
• Using Android and iPhone Apps
• Activating Push Notifications

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Recording your data 14

• Completing the weekly health survey
• Recording wellness data
• Recording Oura Ring data
• Recording Menstrual Cycle & Making Sense of Your Menstrual Data
• Recording training sessions and competitions

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Accessing shared files and documents 1

• Retrieving shared files and documents

Viewing Alerts, Graphs and Reports 2

• Viewing Graphs and Reports
• Viewing Alerts and Recommendations

Getting started 12

• Getting Started
• Enabling Push Notifications
• Enabling Two-Factor Authentication
• Branding your system
• Customizing interface text

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Security and data privacy 8

• Editing the global Data Privacy statement
• Adding Team-Specific Privacy Statement and Consent Forms
• Adding a "Consent For Research" option to the global privacy policy
• Enabling 2 Factor Authentication for staff users
• Logging out inactive staff users

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Team Settings 14

• General settings
• Linking external pages to Athlete's app
• Subgroups
• Activities
• Alerts

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Managing Users 8

• Adding and inviting staff
• Adding, inviting and managing athletes
• Managing Neutral / Unspecified Genders
• Recording Athletes' Allergies and Emergency Information
• Modifying user passwords

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Collecting Monitoring Data 2

• Collecting Wellness Questionnaire Data
• Collecting Post-Training Data

Integration/wearables 26

• Importing data from Polar Flow
• Using formulas to combine data fields and create custom metrics
• Importing data from Garmin Connect
• Importing ZXY GO data (API)
• Importing PLAYERTEK Data

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Tracking attendance 2

• Tracking attendance
• Generating the Attendance Report

Training Planning, Programming, Exercise tracking 4

• Planning, editing and sharing programs
• Tracking exercises and workout details
• Viewing reported workout details (sets, reps, etc)
• Simplified monitoring

Scheduling 9

• Setting up locations
• Defining your own work days and times
• Defining staff work days and times
• Setting a default duration for sessions and appointments
• Configuring team scheduling preferences

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Using the Workout Builder 15

• Customizing exercise options and search tags
• Customizing exercise parameters
• Adding and editing exercises
• Defining periodized loading schemes
• Creating Workout Templates

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Team Dashboard 2

• The Team Dashboard
• Adding test results to the dashboard

Making sense of monitoring data : alerts, graphs, logs 6

• Making sense of the data : alerts, graphs, logs
• Viewing Team Health, Wellness, Training and Availability Graphs
• Monitoring Athlete Availability
• Combined & workload management graphs
• Creating daily, weekly, monthly reports

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Testing, Screening & Assessments 12

• Adding and editing tests the assessment module (global settings)
• Managing Test Batteries
• Configuring Assessment Standards
• Importing and exporting assessment standards
• Editing the Assessment Calendar

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Custom surveys & Questionnaires 6

• Adding a new survey / questionnaire
• Preventing athletes to view questionnaire scores and interpretation
• Administering Survey / Questionnaire
• Adding questionnaire information on the Team Dashboard
• Viewing, printing, exporting & graphing questionnaire results

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Injury tracking, EMR & health management 20

• Selecting the injury and illness diagnostic coding system
• Adding Custom Diagnoses to the existing coding systems
• Editing and Deleting Custom Diagnoses
• Recording injuries, illnesses and diagnoses
• Identifying undiagnosed health problems

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Injury surveillance / OSTRC 10

• Setting up the Health Monitoring (OSTRC) questionnaire
• Collecting data
• Injury surveillance graphs & epidemiologic statistics
• Identifying new health problems
• Opening health problems

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Monitoring Pain and Stiffness 1

• Monitoring pain and stiffness

Concussion Testing & Reporting 3

• Creating baseline and post-concussion tests
• Viewing Pending Tests and Manually Launching Tests
• Who can access baseline and post-concussion test results

Media sharing and note management 2

• Managing notes and documents
• Media & file sharing

Secure Messaging 1

• Sending and Receiving Secure Messages

Import / export 3

• Importing / exporting data
• Importing medical notes from Presagia Sports
• Sending wellness data to another server

Getting help 1

• Getting help

FieldWiz 1

• What are the technical requirements for the FieldWiz devices

Data preparation guide 8

• Overview of the Data Upload Process
• Preparing the Group/Team List
• Preparing the Subgroup list
• Preparing the Staff List
• Preparing the Athletes List

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Uploading your lists 2

• Manual upload
• Automated upload via the import API

Analytics / Calculations 8

• How does AthleteMonitoring calculates alerts and monitors risk factors
• How does AthleteMonitoring interprets smallest worthwhile changes
• How does Athletemonitoring calculates training load, monotony and strain
• What is a z-score?
• How does AM calculate readiness and the training stress balance

View all 8

Assessments 11

• Can I use formulas to calculate test results?
• How do I enter results for specific dates (eg: without using the assessment calendar)
• Test formulas aren't working
• How do I edit test results?
• Can I use AthleteMonitoring to manage Functional Movement Screening (FMS)?

View all 11

Workout builder 4

• How do I create supersets?
• The Workout Builder is not showing up!
• How do I attach my videos to exercises?
• Do you offer exercise pictures and videos?

OSTRC Injury Surveillance and Incident Tracking 16

• What is the OSTRC Questionnaire?
• Is the injury data archived and accessible to the athlete, admin and coach?
• Can I add custom questions to the OSTRC questionnaire?
• How to record Pain?
• How to I set up reminders for the weekly OSTRC questionnaire

View all 16

Customization 12

• Can I collect objective measurements on a daily basis
• Can I add fields to the training feedback forms
• Can I modify the daily questionnaire
• Can I display the wellbeing / recovery questionnaire on specific days only?
• Can we use differential RPE scales with AthleteMonitoring.com?

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Import/export 12

• Can I import sessions from Excel files?
• Can we export numerical data for further analyze, to build our own graphs or to compare groups?
• Can I upload / import historical training data ?
• I can't open Excel reports. What should I do?
• Can I import GPS, Power and Heart Rate data from external devices

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Integration with other devices (GPS, etc.) 6

• How to download and analyze data from Garmin watches and GPS-enabled bike computers?
• How to import and analyze GPS data ?
• Can I use this system to record heart rate data at rest and during training ?
• Can I monitor HRV with AthleteMonitoring?
• The system is not importing all the rows.Why?

View all 6

Mobile Apps 5

• How to download the Android App
• iOS App
• Windows Phone
• How to log out and disable automatic login?
• I can't read PDF files on my phone

Common issues 26

• Load discrepancies between dashboard, graphs and raw data export
• Athletes can't see the wellness questionnaire when they log in
• I cannot download graphs
• Problem receiving emails / emails marked as spam
• I am trying to add a session but the Activity list is empty

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Planning & scheduling 5

• How to clear the planning calendar?
• How to see planned v/s actual load?
• How to prevent athletes to change exercises of a planned session?
• How to disable session / training reporting for Athletes?
• How to import a calendar

Graphs and Reports 8

• On the recovery weekly chart, good scores are shown in the red zone - Can I change this?
• Can I graph an individual's RPE scores against the team mean?
• Can we view and export a overall wellness scores?
• Can athletes look at their own longitudinal data regarding training load, illness, injury and wellness?
• How do I disable an assessment report?

View all 8

Managing Teams & Users 13

• What are the types of users and permissions?
• I cannot add more athletes to my team. What should I do?
• How do I resend email invitations to athletes and coaches?
• I am trying to add a new athlete but am advised account limit reached
• How do I delete an athlete who has not accepted an invitation?

View all 13

Email / SMS 9

• Does AthleteMonitoring.com sends text messaging / SMS notifications?
• SMS aren't being sent
• Can I send emails to staff only ?
• Emails go to my spam / junk mail box. Can I fix this?
• I never receive the email invite and can't login in the app

View all 9

Data capture 1

• How to manually enter training loads on the behalf of athletes

Billing 3

• How does billing work?
• Can I cancel my account?
• Refunds

Assessment Formulas 2

• Calculating VO2max from 30:15 IFT score
• How to calculate biological maturation with AthleteMonitoring

Security 4

• Do AthleteMonitoring offers secure 2 factor identification?
• I changed my phone and can't login with Two-Factor Authentication anymore
• How to reset two-factor authentication (2FA)
• Authenticator keeps indicating I have the wrong code

Athlete monitoring 1

• Is it possible for athletes to record training only once a day?

Tutorials for athletes 1

• Quick start guides

Tutorial for staff 1

• Quick start guides

Data preparation guide 9

• Preparing data files
• Overview of the Data Upload Process
• End-of-year operations
• Preparing the Group/School List
• Preparing the Subgroup / Class list

View all 9

Importing data 4

• Manually importing lists
• OneRoster® Imports
• Using the import API
• Transferring test results from other systems

If you need extra help uploading your data 1

• Data Verification and Upload Service

Import- export 5

• Exporting wellness and activity data and logs
• Importing groups, subgroups, staff, participants
• Exporting WELLNESS logs to an external system
• Exporting INJURY SURVEILLANCE data to an external system
• Exporting Training Data with the Export API