Support

Getting Started 5

• Activating your account
• Using the web App
• Using Android and iPhone Apps
• Sending and Receiving Messages
• Reporting a problem

Recording your data 10

• Completing the weekly health survey
• Recording wellness data
• Recording training sessions and competitions
• Transferring Data from Polar Flow
• Importing data from Garmin devices

See all 10 articles

Accessing shared files and documents 1

• Retrieving shared files and documents

Viewing Alerts, Graphs and Reports 1

• Viewing Alerts, Graphs and Reports

Getting started 8

• Getting Started
• Enabling Two-Factor Authentication
• Branding your system
• Displaying sponsor logos
• Add a AthleteMonitoring shortcut on your homescreen

See all 8 articles

Security and data privacy 6

• Editing the Data Privacy statement
• Adding a "Consent For Research" option to the athlete privacy policy
• Enabling 2 Factor Authentication for staff users
• Loging out inactive users
• Exporting Audit logs

See all 6 articles

Group & Team Settings 11

• General settings
• Subgroups
• Activities
• Alerts
• Reminders

See all 11 articles

Managing Users 5

• Adding and inviting staff
• Adding, inviting and managing athletes
• Recording Athletes' Allergies and Emergency Information
• Modifying user passwords
• Formatting phone numbers for text messaging / SMS sending

Collecting Monitoring Data 2

• Collecting Wellness Questionnaire Data
• Collecting Post-Training Data

Integration/wearables 18

• Importing data from Polar Flow
• Using formulas to combine data fields and create custom metrics
• Importing data from Garmin Connect
• Importing ZXY GO data (API)
• Importing PLAYERTEK Data

See all 18 articles

Tracking attendance 2

• Tracking attendance
• Generating the Attendance Report

Training Planning, Programming, Exercise tracking 3

• Planning, editing and sharing programs
• Tracking exercises and workout details
• Viewing reported workout details (sets, reps, etc)

Using the Workout Builder 11

• Defining exercise options and search tags
• Adding and configuring exercises
• Defining periodized loading schemes
• Creating Workout Templates
• Preventing athletes to modify planned workouts

See all 11 articles

Team Dashboard 2

• The Team Dashboard
• Adding test results to the dashboard

Making sense of monitoring data : alerts, graphs, logs 5

• Making sense of the data : alerts, graphs, logs
• Viewing Team Health, Wellness, Training and Availability Graphs
• Monitoring Athlete Availability
• Combined & workload management graphs
• Creating daily, weekly, monthly reports

Testing, Screening & Assessments 8

• Adding and editing tests the assessment module (global settings)
• Configuring the assessment module (team settings)
• Recording test results
• Importing test results
• Producing Reports & Graphs

See all 8 articles

Custom surveys & Questionnaires 3

• Adding a new survey / questionnaire
• Administering Survey / Questionnaire
• Viewing, printing, exporting & graphing questionnaire results

Injury tracking, EMR & health management 13

• Identifying undiagnosed health problems
• Recording injuries, illnesses and diagnoses
• Recording dates of return to partial training, full training and competition
• The athlete health dashboard
• Recording Clinical Notes

See all 13 articles

Injury surveillance / OSTRC 8

• Setting up the Injury Surveillance (OSTRC) module
• Collecting data
• Identifying new health problems
• Opening health problems
• Combining two health problems

See all 8 articles

Concussion Testing & Reporting 3

• Creating baseline and post-concussion tests
• Viewing Pending Tests and Manually Launching Tests
• Who can access baseline and post-concussion test results

Media sharing and note management 2

• Managing notes and documents
• Media & file sharing

Secure Messaging 1

• Sending and Receiving Secure Messages

Import / export 1

• Importing / exporting data

Getting help 1

• Getting help

FieldWiz 1

• What are the technical requirements for the FieldWiz devices

Data preparation guide 8

• Overview of the Data Upload Process
• Preparing the Group/Team List
• Preparing the Subgroup list
• Preparing the Staff List
• Preparing the Athletes List

See all 8 articles

Uploading your lists 2

• Manual upload
• Automated upload via the import API

Analytics / Calculations 7

• How does AthleteMonitoring calculates alerts and monitors risk factors
• How does AthleteMonitoring interprets smallest worthwhile changes
• How does Athletemonitoring calculates training load, monotony and strain
• What is a z-score?
• How does AM calculate readiness and the training stress balance

See all 7 articles

Assessments 9

• Can I use formulas to calculate test results?
• How do I enter results for specific dates (eg: without using the assessment calendar)
• Test formulas aren't working
• How do I edit test results?
• Can I use AthleteMonitoring to manage Functional Movement Screening (FMS)?

See all 9 articles

Workout builder 2

• How do I create supersets?
• The Workout Builder is not showing up!

OSTRC Injury Surveillance and Incident Tracking 13

• What is the OSTRC Questionnaire?
• Is the injury data archived and accessible to the athlete, admin and coach?
• Can I add custom questions to the OSTRC questionnaire?
• How to record Pain?
• How to I set up reminders for the weekly OSTRC questionnaire

See all 13 articles

Customization 9

• Can I collect objective measurements on a daily basis
• Can I add fields to the training feedback forms
• Can I modify the daily questionnaire
• Can I display the wellbeing / recovery questionnaire on specific days only?
• Can we use differential RPE scales with AthleteMonitoring.com?

See all 9 articles

Import/export 8

• Can I import sessions from Excel files?
• Can we export numerical data for further analyze, to build our own graphs or to compare groups?
• Can I upload / import historical training data ?
• I can't open Excel reports. What should I do?
• Can I import GPS, Power and Heart Rate data from external devices

See all 8 articles

Integration with other devices (GPS, etc.) 5

• How to download and analyze data from Garmin watches and GPS-enabled bike computers?
• How to import and analyze GPS data ?
• Can I use this system to record heart rate data at rest and during training ?
• Can I monitor HRV with AthleteMonitoring?
• The system is not importing all the rows.Why?

Mobile Apps 5

• How to download the Android App
• iOS App
• Windows Phone
• How to log out and disable automatic login?
• I can't read PDF files on my phone

Common issues 19

• Athletes can't see the wellness questionnaire when they log in
• I cannot download graphs
• Problem receiving emails / emails marked as spam
• I am trying to add a session but the Activity list is empty
• I am trying to record an injury but options are missing

See all 19 articles

Calendar 1

• How to clear the planning calendar?

Graphs and Reports 4

• On the recovery weekly chart, good scores are shown in the red zone - Can I change this?
• Can I graph an individual's RPE scores against the team mean?
• Can we view and export a overall wellness scores?
• Can athletes look at their own longitudinal data regarding training load, illness, injury and wellness?

Managing Teams & Users 10

• What are the types of users and permissions?
• I cannot add more athletes to my team. What should I do?
• How do I resend email invitations to athletes and coaches?
• I am trying to add a new athlete but am advised account limit reached
• How do I delete an athlete who has not accepted an invitation?

See all 10 articles

Email / SMS 9

• Does AthleteMonitoring.com sends text messaging / SMS notifications?
• SMS aren't being sent
• Can I send emails to staff only ?
• Emails go to my spam / junk mail box. Can I fix this?
• I never receive the email invite and can't login in the app

See all 9 articles

Data capture 0

Billing 3

• How does billing work?
• Can I cancel my account?
• Refunds

Assessment Formulas 1

• Calculating VO2max from 30:15 IFT score

Security 3

• Do AthleteMonitoring offers secure 2 factor identification?
• I changed my phone and can't login with Two-Factor Authentication anymore
• How to reset two-factor authentication (2FA)