Common issues

Load discrepancies between dashboard, graphs and raw data export
If you set the system to calculate the Acute:Chronic Workload Ratio to EWMA and not Rolling average, you may notice discrepancies between the load values...
Thu, 15 Oct, 2020 at 9:36 AM
Athletes can't see the wellness questionnaire when they log in
To fix this, open your Team Settings and make sure that the Athlete buttons is activated (blue) in the Wellness section.
Wed, 24 Jan, 2018 at 10:20 AM
I cannot download graphs
This is a know bug with Highcharts, the graphing system used by To export graphs, make sure to log in using the uncrypted U...
Mon, 9 Mar, 2015 at 9:31 AM
Problem receiving emails / emails marked as spam
The main reason why email do not reach recipients is the fact that our emails are sometimes improperly categorized as spam and blocked by their email s...
Tue, 17 Nov, 2015 at 9:24 AM
I am trying to add a session but the Activity list is empty
Please go to Team settings, Activities section, select all the activities that should be displayed in the forms and click Save. If no activitie...
Mon, 9 Mar, 2015 at 9:21 AM
I am trying to record an injury but options are missing
**Activities missing** Make sure that activities are selected for your team (Team Settings->Activities). If no activity is available in Team Setti...
Mon, 9 Mar, 2015 at 9:31 AM
I lost my password and cannot access the system anymore. What should I do?
To reset your password or generate a new one, simply go to and click the Forgot your password? link on the sign-in in p...
Tue, 31 Mar, 2015 at 11:35 AM
I am getting duplicate questions when I try to answer my questionaire.
This may happen when you are member of more than one team and that each team has defined a questionnaire with slightly different questions. Currently ...
Wed, 20 May, 2015 at 1:30 PM
No activities in training and injury forms
Make sure that your team's activities are selected in Team settings->Activities (grey activities are selected). Don't forget to save the settings...
Sat, 26 Sep, 2015 at 8:19 AM
We just started entering data and load alerts are showing up
Alerts using data averages and standard deviations such as load alerts (load, monotony, etc.) require 3-4 weeks of data before becoming really accurate. In ...
Fri, 9 Oct, 2015 at 8:47 AM