Common issues
If you set the system to calculate the Acute:Chronic Workload Ratio to EWMA and not Rolling average, you may notice discrepancies between the load values...
Thu, 15 Oct, 2020 at 9:36 AM
To fix this, open your Team Settings and make sure that the Athlete buttons is activated (blue) in the Wellness section.
Wed, 24 Jan, 2018 at 10:20 AM
This is a know bug with Highcharts, the graphing system used by Athletemonitoring.com.
To export graphs, make sure to log in using the uncrypted U...
Mon, 9 Mar, 2015 at 9:31 AM
The main reason why email do not reach recipients is the fact that our emails are sometimes improperly categorized as spam and blocked by their email
s...
Tue, 17 Nov, 2015 at 9:24 AM
Please go to Team settings, Activities
section, select all the activities that should be displayed in the forms and click Save.
If no activitie...
Mon, 9 Mar, 2015 at 9:21 AM
**Activities missing**
Make sure that activities are selected for your team (Team Settings->Activities).
If no activity is available in Team Setti...
Mon, 9 Mar, 2015 at 9:31 AM
To reset your password or generate a new one, simply go to https://app.athletemonitoring.com/ and click the Forgot
your password? link on the sign-in in p...
Tue, 31 Mar, 2015 at 11:35 AM
This may happen when you are member of more than one team and that each team has defined a questionnaire with slightly different questions.
Currently ...
Wed, 20 May, 2015 at 1:30 PM
Make sure that your team's activities are selected in Team settings->Activities (grey activities are selected). Don't forget to save the settings...
Sat, 26 Sep, 2015 at 8:19 AM
Alerts using data averages and standard deviations such as load alerts (load, monotony, etc.) require 3-4 weeks of data before becoming really accurate. In ...
Fri, 9 Oct, 2015 at 8:47 AM