AthleteMonitoring Support

If your athletes are receiving questionnaire reminders even after they've completed them, please check the steps below. Time of day is relative to the t...

If you encounter this issue, make sure that the Team Settings-Training forms-Simplified Monitoring option is set to No. https://support.en.athletemonitori...

To retrieve the athlete’s username, open the team menu, select Athletes, and open the athlete profile. The username is the 3rd field from the top. If you ne...

If your athletes cannot record sessions, and see a greyed button instead of a yellow one, disable the Team settings-Training forms-Simplified monitoring opt...

Once you are logged in, open your profile (top right corner for staff users and gear icon located in the bottom of the page for athletes) and select your la...

No. When the athlete doesn’t complete the questionnaire one day, it cannot be filled out later. We’ll add this feature soon but now it is not possible.

If your system is running slow, try these tips: 1) On the team dashboard, open the Notes tab and remove those you have read by clicking the X button. Th...

Staff users linked to notes and documents can be deactivated but not deleted. This is to prevent the loss of data when a staff is deleted.   When a staff ...

When athletes are unable to select a type of health problem when completing the OSTRC questionnaire, open team settings-OSTRC section and set to ‘Show’ the...

For the athlete to see a module, it should be enabled (turned blue) in team settings-general section. Then scroll down and save. If athlete is linked to one...