Common issues
Easy. Open the team menu and the list of athletes. Click on the black icon, to open the athlete profile. User name is the 3rd box from the top. To resend t...
Wed, 21 Oct, 2015 at 6:13 PM
The key is usually valid only a few hours. If it doesn't work
anymore, ask your coach to resend you an invitation. Then, you should be
able to
c...
Fri, 22 Jan, 2016 at 3:40 PM
When you manually create an athlete account, the account is deactivated until the athlete replies to the email invitation and creates his/her personal passw...
Tue, 3 May, 2016 at 11:56 AM
AthleteMonitoring has a file upload limit of 6MB and if files aren't uploading, it is likely that the file that athletes are trying to upload is too b...
Mon, 21 Nov, 2016 at 10:20 AM
This is happening because no activities are selected in team team settings. To fix this issue, make sure that all the activities you need are selected in T...
Sun, 19 Mar, 2017 at 10:37 AM
Only users set as 'administrator' can access global settings. If you need to access global settings, contact your system administrator and ask him/h...
Wed, 31 May, 2017 at 11:53 AM
Make sure that the name of activities do not include an extra trailing space in team settings. For example 'Technical' will import but 'Technica...
Mon, 5 Jun, 2017 at 4:38 PM
This can happen for three reasons:
The workout builder & exercise tracking features are not activated on your account; Contact us to activate thi...
Thu, 27 Jul, 2017 at 9:04 AM
When there is no data reported for today, the dashboard will automatically display alerts based on today's planned sessions. Thus, if custom fields are...
Mon, 22 Jan, 2018 at 9:42 AM
If the questionnaire is enabled only for specific days, (say Monday), but the athlete doesn't complete it on Monday, the questionnaire will remain displ...
Fri, 9 Nov, 2018 at 8:45 AM