AthleteMonitoring Support

Please use the Time sync feature on the Authenticator app. Time sync will confirm whether an incorrect time is the root cause of the issue, and, if so, will...

If you are an account owner and wish to force athletes to re-login after 1, 5, 30min, 24h or 1 (default), 2, 3, or 4 weeks  of inactivity, open the Settings...

If you are an account owner and wish to force staff members to to re-login after 30min, 24h or one week (default) of inactivity, open the Settings-Security-...

If you are an account owner and wish to force all other staff members to use the 2 Factor Authentication, open Global Settings, click on the Security tab an...

If you are an account owner you can export Audit logs to verify who did connect, for how long, etc.  To export the Audit log, open Global Settings, clic...

Restricting notes access to specific users By default, notes can only be seen by their author. To allow more staff / practitioner to view the note you a...

If you are an account owner and wish to prevent athletes opening their profile and modify their information, open Clobal Settings-Security-Lock athlete prof...