AthleteMonitoring Support

Learn how to manage and customize your organization's consent forms through the global settings menu.

If you are an account owner and wish to force all other staff members to use the 2 Factor Authentication (2FA) please follow this tutorial. The 2FA requires...

If you are an account owner and wish to force athlestaff and athletes to re-login after 1, 5, 30min, 24h or 1 (default), 2, 3, or 4 weeks  of inactivity, op...

To edit the default Data Protection and Privacy Policy statement displayed during the first login, select Global Settings  - Consent Forms. To modify th...

If you conduct research, you can now enable a "Consent For Research" section for the athlete consent form. This will let you set a title and te...

You can set group-specific consent forms and Consent for research forms in Team settings. When set, these forms will be displayed to staff and athletes, ins...

The MyData feature allows athletes to grant and revoke access to specific staff users. If you are an account owner (superadmin) you can enable the MyData fe...

Yes. All staff users can activate 2 factor identification. This process is described here (look for section Enable Two Factor Authentication).

Please ask your coach/system administrator to open your profile and press the 'Reset 2FA Key' button located at the bottom of the page. You will the...

To reset the two-factor authentication, proceed as follow: Login as the account owner or an admin       2.Click the "Users" button toward...