AthleteMonitoring Support

In AthleteMonitoring.com, there are 10 types of users, each one with its own set of permissions and limitations.  To learn more about managing roles and p...

To deactivate a staff user, open the staff list and click the yellow X matching the user you'd like to deactivate Then confirm the operation and tra...

Managing athletes' accounts Athletes can be added at anytime, based on your subscription. When an athlete account is created, the athletes automaticall...

When athletes don't want to be identified as Male or Female, you can select the 'Unspecified' gender option in their profile, or enter X in the ...

To record or access an athlete's emergency contact and information, open the athlete profile, and click/tap the Emergency information tab (alert sign ic...

When an user who don't have an email address associated with his/her account needs a new password, or if you wish to manually reset the password, open ...

To ensure that SMS sending works as expected, format your mobile phone number in the E.164 international format (with a '+' and country code).  ...

AthleteMonitoring allow you to create additional fields in athlete profiles. Here is how to do it: Step 1 - Creating the custom fields Click the Users ...

Use this option when you want athletes to self-signup on your AthleteMonitoring account from a link placed on our website or shared via email. Self-signup f...

To record impairments for para-athletes, open the athlete profile, look for the 'Para athlete' section and select Yes. Then, click the Impairmen...