Common issues

My key is not valid anymore
The key is usually valid only a few hours. If it doesn't work anymore, ask your coach to resend you an invitation. Then, you should be able to ...
Fri, 22 Jan, 2016 at 3:40 PM
I have added athletes manually but they don't show up on the lists
When you manually create an athlete account, the account is deactivated until the athlete replies to the email invitation and creates his/her personal passw...
Tue, 3 May, 2016 at 11:56 AM
Athletes can't upload image files when reporting training
AthleteMonitoring has a file upload limit of 6MB and if files aren't uploading, it is likely that the file that athletes are trying to upload is too ...
Mon, 21 Nov, 2016 at 10:20 AM
The list of activities only shows 'Other'
This is happening because no activities are selected in team team settings. To fix this issue, make sure that all the activities you need are selected in T...
Sun, 19 Mar, 2017 at 10:37 AM
I cannot access global settings
Only users set as 'administrator' can access global settings. If you need to access global settings, contact your system administrator and ask him...
Wed, 31 May, 2017 at 11:53 AM
Some activities are not being recognized during a calendar import
Make sure that the name of activities do not include an extra trailing space in team settings. For example 'Technical' will import but 'Techn...
Mon, 5 Jun, 2017 at 4:38 PM
I can't add exercises and workouts in my programs
This can happen for three reasons:  The workout builder & exercise tracking features are not activated on your account; Contact us to activate thi...
Thu, 27 Jul, 2017 at 9:04 AM
Dashboard is displaying alerts when no sessions are reported
When there is no data reported for today, the dashboard will automatically display alerts based on today's planned sessions. Thus, if custom fields ar...
Mon, 22 Jan, 2018 at 9:42 AM
The wellness questionnaire is displayed even if it's deactivated in team settings
If the questionnaire is enabled only for specific days, (say Monday), but the athlete doesn't complete it on Monday, the questionnaire will remain disp...
Fri, 9 Nov, 2018 at 8:45 AM