AthleteMonitoring Support

Getting Started 13

• Activating your account
• Using the web App
• Personalizing the App's Look and Feel
• Using Android and iPhone Apps
• Activating Push Notifications

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Recording your data 15

• Completing the weekly health survey
• Recording wellness data
• Recording Oura Ring data
• Recording Menstrual Cycle & Making Sense of Your Menstrual Data
• Recording training sessions and competitions

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Accessing shared files and documents 1

• Retrieving shared files and documents

Viewing Alerts, Graphs and Reports 2

• Viewing Graphs and Reports
• Viewing Alerts and Recommendations

Getting started 14

• Getting Started
• Branding your system
• Enabling Push Notifications
• Subgroup-specific settings
• Enabling Two-Factor Authentication

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Team Settings 15

• General settings
• Linking external pages to Athlete's app
• Subgroups
• Activities
• Alerts

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Managing Users 10

• Adding and inviting staff
• Deactivating staff users and transferring records to a new user
• Adding, inviting and managing athletes
• Managing Neutral / Unspecified Genders
• Recording Athletes' Allergies and Emergency Information

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Team Dashboard 4

• The Team Dashboard
• Adding test results to the dashboard
• Customizing Team Dashboard Alerts and Colors
• Customizing the team dashboard risk analytics

Making sense of monitoring data : alerts, graphs, logs 6

• Making sense of the data : alerts, graphs, logs
• Viewing Team Health, Wellness, Training and Availability Graphs
• Monitoring Athlete Availability
• Combined & workload management graphs
• Creating daily, weekly, monthly reports with Team Charts

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Custom surveys & Questionnaires 9

• Adding a new survey / questionnaire
• Preventing athletes to view questionnaire scores and interpretation
• Administering Survey / Questionnaire
• Adding questionnaire information on the Team Dashboard
• Viewing, printing, exporting & graphing questionnaire results

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Concussion Testing & Reporting 3

• Creating baseline and post-concussion tests
• Viewing Pending Tests and Manually Launching Tests
• Who can access baseline and post-concussion test results

Getting help 1

• Getting help

FieldWiz 1

• What are the technical requirements for the FieldWiz devices

League accounts 1

• How to unlink teams from a League account

Analytics / Calculations 1

• How does AM calculate readiness and the training stress balance

Integration with other devices (GPS, etc.) 1

• The system is not importing all the rows.Why?

Data capture 2

• How to manually enter training loads on the behalf of athletes
• Is it possible to complete the wellness questionnaire on the behalf of an athlete?

Athlete monitoring 1

• Is it possible for athletes to record training only once a day?

Tutorials for athletes 1

• Linking your WHOOP device and reviewing WHOOP data

Tutorials for athletes 1

• Quick start guides

Tutorial for staff 1

• Quick start guides

Data preparation guide 9

• Classlink automated rostering
• Preparing data files
• Overview of the Data Upload Process
• End-of-year operations
• Preparing the Group/School List

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Importing data 4

• Manually importing lists
• OneRoster® Imports
• Using the import API
• Transferring test results from other systems

If you need extra help uploading your data 1

• Data Verification and Upload Service

Import- export 6

• Exporting Data in Real-Time with the RESTful API
• Exporting wellness and activity data and logs
• Importing groups, subgroups, staff, participants
• Exporting WELLNESS logs to an external system
• Exporting INJURY SURVEILLANCE data to an external system

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Getting started 10

• How to select team, subgroups and athletes
• System Discovery - The Top Menu
• System Discovery - The Left Menu
• Navigating, sorting and filtering data tables
• Branding your system

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Health and sports medicine 54

• Displaying clinical notes
• Recording Medications
• Recording Health Assessments
• Recording clinical notes
• Opening and Updating an Existing Health Problem

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Analytics 8

• What are the Available Widgets
• How does AthleteMonitoring Produces Alerts and Calculates Risk Scores
• Analytics
• How to Display Z-score for Each Wellness Measures?
• How does AthleteMonitoring Interprets Smallest Worthwhile Changes

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Assessments 30

• Recording Team Assessments Results
• Recording Individual Results
• Importing Team Results
• Add Comments - Assessments
• Exporting Assessment Data

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Security and data privacy 17

• Updating and Editing Consent Forms
• Enabling 2 Factor Authentication for All Staff Users
• Logging out inactive staff and athletes
• Editing global Consent Forms
• Adding a "Consent For Research" option to consent forms

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Managing athletes 10

• I cannot add more athletes to my team. What should I do?
• How do I delete an athlete who has not accepted an invitation?
• What happens when I move athletes from one team to another
• How to export a list of all my athletes usernames?
• I am trying to add a new athlete but am advised account limit reached

View all 10

Managing teams 11

• Creating Your First Team
• Configuring Your Team and Modules
• Configuring Third-Party Integrations
• Creating and Managing Subgroups to Better Organize Athletes
• Configuring Activities

View all 11

Managing staff users 2

• What are the types of users and permissions?
• Coaches can't access Team settings

Training Planning, Programming, Exercise tracking 26

• Calendar Overview
• Session scheduling
• Quick Recording
• How to clear the planning calendar?
• Displaying annual plans and yearly calendars

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Surveys & Questionnaires 2

• Adding a new survey / questionnaire
• Hide Questionnaire Scores & Interpretation

Injury surveillance / OSTRC Questionnaire 24

• Setting up the OSTRC Questionnaire
• Athletes cannot select the type of health problems when completing the OSTRC questionnaire
• How to Set Up Weekly OSTRC Questionnaire Reminders
• What diagnosis coding system AthleteMonitoring is using?
• How are missed-days calculated?

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Reports 1

• How to export raw data with reports

Media sharing 2

• Media & file sharing
• Media & file sharing

Integrations/wearables 36

• Firstbeat API integration
• Polar Flow Integration (API)
• Importing data from Polar Flow
• Using formulas to combine data fields and create custom metrics
• STATSports SONRA integration (API)

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Attendance 2

• Managing and tracking attendance
• Generating the Attendance Report

Messaging 1

• Sending and Receiving Secure Messages

Import / export 17

• How to quickly move all athletes to a new team
• Importing / exporting data
• Importing medical notes from Presagia Sports
• Sending wellness data to another server
• Automatically Exporting Wellness Data with the Export API

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Data preparation guide 10

• Overview of the Data Upload Process
• Preparing the Group/Team List
• Preparing the Subgroup list
• Preparing the Staff List
• Preparing the Athletes List

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Notes and documents management 2

• Managing notes and documents
• Note rating

Account Management 2

• Controlling System Usage
• How do I resend email invitations to athletes and coaches?

Onboarding Tutorials 1

• Onboarding for Health Practitioners

Calculations 6

• How does AthleteMonitoring calculates alerts and monitors risk factors
• How does AthleteMonitoring monitors risk factors?
• Which wellness questionnaire is included in AthleteMonitoring?
• How does Athletemonitoring calculates training load, monotony and strain
• What is a z-score?

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Workout Builder 20

• Workout Builder Not Available
• How to Attach Videos to Exercises
• How do I create supersets?
• Prevent Athletes from Changing Planned Exercises
• Do you offer exercise pictures and videos?

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Common issues 31

• Test formulas aren't working
• Load discrepancies between dashboard, graphs and raw data export
• I cannot download graphs
• I am trying to add a session but the Activity list is empty
• I lost my password and cannot access the system anymore. What should I do?

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Training and Workload Monitoring 3

• How to track weight before and after sessions and monitor weight loss?
• How to see planned v/s actual load?
• Disable Athlete Session & Training Reporting

Frequently Asked Questions 22

• Calculating VO2max from 30:15 IFT score
• How to calculate biological maturation with AthleteMonitoring
• Can I collect objective measurements on a daily basis
• Can I add fields to the training feedback forms
• Can I modify the daily questionnaire

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Mobile Apps 6

• How to download the Android App
• iOS App
• Windows Phone
• How to log out and disable automatic login?
• I can't read PDF files on my phone

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Reminders and notifications 9

• Does AthleteMonitoring.com sends text messaging / SMS notifications?
• Can I send emails to staff only ?
• Emails go to my spam / junk mail box. Can I fix this?
• Is there a way to send a email blast to players without going into their individual profile?
• I never receive the email invite and can't login in the app

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Data collection 2

• Recording Wellness Questionnaire Data
• Collecting Post-Training Data

Billing 3

• How does billing work?
• Can I cancel my account?
• Refunds