Reminders and notifications are used to improve compliance with to athletes who forget to complete the daily questionnaire, and record post-training data. They can also be used to send alerts when athletes are reporting an injury or when a new message or note has been sent.
Reminders and notifications can be sent by email, push notification and optional SMS (paid option). Please contact us to activate sms sending.
To limit spam and overwhelming athletes and staff with messages, only use one reminder sending method (email, or sms or push notification), use push notification and only activate the most important reminders.
To deactivate a reminder, deselect the Email, SMS and Push notification buttons and Save.
To configure reminders and notifications, open Team settings-Reminders and select the appropriate options.
Wellness questionnaire reminder: reminds athletes to complete their daily wellness questionnaire
Training reminder: reminds athletes to complete RPE for sessions that occurred the day before
Send daily program: emails a list of daily sessions to athletes
Send every: day(s) during which the reminders above will be sent
Time of the day: time of the day at which the reminders above will be sent
Weekly health survey reminder: Only available for injury surveillance us
Time of the day: time of the day at which the weekly health survey is sent to athletes.
To define the day at which the weekly health survey must be completed by athletes, scroll down, open the Injury Surveillance (OSTRC) section and select the appropriate Day of Week option.
New health problem: type of notification sent when a new health problem is reported
Health problem update: type of notification used to send when a new health problem is updated
Type of Health Problem: type of problem that triggers alerts. All health problems (any problem recorded by athletes) or substancial problems only (time-loss problems only)
Custom questionnaire reminder: type of reminder sent the day at which a custom questionnaire must be completed
Post-session reminder: reminds athletes to record their RPE immediately after the end of each planned sessions
How long after session: time after which the athletes post-session reminder are sent
Session update: Send a notification to athletes each time a planned session is modified
New media file: Send a notification to athletes and /or staff each time a video/document is added via the Media sharing
Messages: Send a notification every time a message is sent to staff and/or staff